4/20/15 The
Greatest Opportunity
Do long wait
times during peak traffic periods mean something detrimental? Well, I guess
that’s up to us. Certainly, our attitude about our work will ALWAYS affect our
performance and efficacy- and really our attitudes affect our performance more
than outside factors like the amount of customers we have backed up at any
given time. The famous pastor, Charles Swindoll, said “We are all faced with a
series of great opportunities brilliantly disguised as impossible situations.”
It
can seem like the din of the crush of people in the lobby is impossible to work
through, but it isn’t. It’s an opportunity to reach people in ways that may
surprise them. One of the reasons that people wait so long is that we provide
great service to the people sitting with us no matter who is behind them in
line. Our customers will recognize that fact when they finally get to us. It
will seem okay to them that they waited because they waited for great service.
We will have embraced the opportunity to wow them and make a difference for
them.
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